Policies

Registration & Payments Policies

• Three separate payment notices will be issued throughout the year—one for each season.

  The cost is based on:

  • The number of training days per season.
  • The number of participants in each training group.
  Please find separate information regarding the .
•  dates (e.g., holidays, celebration, Half-days) are excluded from the seasonal fees.
• Registration is valid for the entire academic year; no re-registration is required for each season.
• The year is divided into three payment seasons (dates differ from After School Activities).
• You'll receive three seasonal payment notices based on group size & training frequency.
• Full payment is required before the first lesson of each season.
• Program runs mid-September to mid-June.

Private lesson Cancellation Policies 

• Weather cancellations (private or group): Counted as “Over hours,” rescheduled within the week, on weekends, or during 偷拍泄密 holidays. Coaches arrange a new time.
• Make-up lessons: If a member is unable to attend the make-up session, the lesson cannot be rescheduled further.
• Private lessons: Can be cancelled until 5 PM the day before.Maximum 4 cancellations per season by the member ( weather cancellations by the coach are not included); Any further cancellations result in the loss of the lesson.

Cancellation Policy

To cancel participation in an upcoming season, a must be submitted one (1) week prior the upcoming season date.

Refund Policy

• Withdrawal up to one week prior to the start of s season for whatever reason: A full refund will be provided (less 50.00 Euros administration fee).
• Withdrawal within two days of the start of a season for no medical reason: 50% of the registration fees will be refunded (less 50.00 Euros administration fee).
• Withdrawal within 24 hours of the start of a season for any reason NO refunds/credits will be provided.
• Missed lessons due to personal reasons cannot be rescheduled or credited.

Injury Credit Policy

Players/Members who have started the calendar session and have to withdraw due to personal injury will get a prorated credit towards future sessions. A note from a doctor on his/her letterhead indicating the player cannot participate must accompany the credit request, then a decision will be made by the tennis Academy Coordinator on possible “make-up” dates. The prorated credit will be from the date we received the Doctors note.